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How can I contact the Munchery Customer Care team?

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9 comments

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    Barbara Drosman

    I can't navigate through recurring orders from the or by searching for recurring orders on Safari.

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    Barbara Drosman

    I meant from the app.

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    Lauren H.

    Sorry for the trouble Barbara! To review your recurring orders you can sign in to your account on a web browser and go to your account settings page. From there you can view past orders under the "Orders" section or upcoming orders under the "Recurring Orders" section. If you need any further help please feel free to reach out to our Customer Care team here - https://munchery.com/support/. 

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    RK

    Hi, Munchery,

    I've enjoyed your overnite oats for breakfast but I don't see it offered for the next 2 weeks.  When will it become available again?

    Mrs. Kamaka

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    Lauren H.

    We're so glad to hear you've enjoyed the overnight oats! We don't have plans to serve these on the menu for the next few weeks but we'll let the team know here that you'd like to see the oats make a comeback!

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    John Buron

    I did not order from munch yet they charged me $ 78.00 for meals I did not order. I have to cancel my credit card and receive  new one with different numbers THANKS.

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    Lauren H.

    So sorry for any trouble John! We see you're currently enrolled in our Weekly subscription service to receive a shipment of our prepared meals each week. We just sent an email your way so we could help resolve this for you.

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    Margaret M Hall

    I wonder if the packaging the food comes in is recyclable? What is the specific material. I live in 94703 zip. Thanks

     

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    Lauren H.

    Thanks for reaching out Margaret. 

    We pride ourselves on using eco-friendly materials in our containers and packaging. Here's a breakdown of our packages and their contents:

    Cooking Kit Box: 100% recyclable. Break down the box and add to your curbside bin.

    Prepared Meal Trays and Sleeves: The trays are made from renewable plant fiber and are 100% compostable & biodegradable. The sleeves are made of 100% recycled paperboard

    Liner / Insulation: 100% recyclable PET #1. There are no adhesives, PVC papers or contaminants incorporated.

    Gel Packs: Reusable and recyclable. The packs are water-soluble, non-toxic, and non-hazardous. If you’d like to recycle, clip the corner, discard the gel in the trash, and recycle the plastic pouch (plastic #4 accepted at many grocery stores, if not your curbside bin).

    Ingredient Bags: Recyclable (plastic #4 accepted at many grocery stores, if not your curbside bin).

    Deli-Style Containers: Reusable and recyclable.

    Recipe Cards: Compostable and recyclable.

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